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How we protect your account and data

Our legal framework exists to keep your account secure, your deposits verified and your withdrawals processed correctly.

Account verification required at signupPayment data encrypted on all deposits and withdrawalsSupport team available to review your account settings
merdekawin rtp How we protect your account and data
REACH US EASILY

How to contact us about legal matters

Team online

Live Chat

Open your account lobby and tap the chat icon in the bottom-right corner. Our team responds to account, payment and policy questions during operating hours — reach us in English or Indonesian.

Email Support

Send account or data-related requests to our support email address listed in the account settings menu. Include your account username and a clear description of your request; we aim to respond within 24 hours.

Account Settings

Update your contact details, payment method, email address and notification preferences directly in the account menu. Changes take effect immediately; verify via the confirmation link sent to your registered email.

SECURITY AND TRANSPARENCY

How we secure and manage your information

Data Encryption

All deposits and withdrawals use encrypted connections; your payment card or wallet details are never stored on our servers.

Account Verification

When you open an account, we verify your identity through your personal details and payment method.

Cookie Policy

We use cookies to keep you logged in, remember your lobby preferences and track play history for your own reference.

Data Retention

Your account data is retained for the duration of your account plus 12 months after closure for dispute resolution and…

Request Changes

To update, correct or delete your personal information, contact our support team from your account settings menu.

Withdrawal Verification

Before we process any withdrawal request, we verify your identity and the receiving payment method matches your registered account.

Frequently asked questions about our legal policies

We collect your full name, email address, phone number, date of birth, residential address and payment method details. This information is required to verify your identity, process deposits through DANA, OVO, GoPay or QRIS, and comply with local financial regulations. You provide it during account signup.

We retain your account data as long as your account remains active. After closure, we keep personal details for 12 months to handle disputes, process final withdrawals and meet local regulatory requirements. Transaction records are retained per applicable financial law.

Yes. Contact our support team from your account settings menu to request a data access report or deletion. We'll verify your identity and provide your information or process deletion within 14 days, where local law permits. Some data may be retained for legal compliance.

All deposits and withdrawals use encrypted connections. Your payment card or wallet credentials are never stored on our servers; they're verified directly through DANA, OVO, GoPay and QRIS systems. We never share payment data with third parties except payment processors.

Contact our support team immediately through live chat or account settings. We'll verify your identity, freeze the account if needed and investigate the activity. If unauthorized deposits or withdrawals occur, we'll work with you and payment partners to recover funds where possible.

Yes. Open your account settings menu and select the payment section. You can add new DANA, OVO, GoPay or QRIS accounts and set a preferred method for withdrawals. Changes take effect after email verification and are protected by your account password.

We use cookies to keep you logged in, store your lobby settings and track play history. You can disable non-essential cookies in your browser settings without losing account access. Login cookies are required to stay signed in; they expire after inactivity on your device.