Reference

How We Protect Your Personal Data

At merdekawin rtp, your personal data — from account registration details to transaction records processed through DANA, OVO, GoPay and QRIS — is handled with strict confidentiality.

Data encrypted in transitDANA, OVO, GoPay & QRIS transaction privacyAccount data retained only as neededRight to request deletion24/7 data support channel

Explore the Lobby Read FAQ

What Information We Collect and Why

merdekawin rtp Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect your name, email address, phone number and the payment identifiers linked to DANA, OVO, GoPay or QRIS so that deposits and withdrawals can be processed and verified correctly. We also log device type, IP address and session

1
activity to detect unauthorised access and keep your account secure. For players in Semarang and across Indonesia, this data never leaves our secured servers without your explicit action. We do not sell, rent or share your personal information with third-party advertisers. Sharing with payment processors —
2
such as those handling your QRIS or OVO transactions — occurs only to the extent necessary to complete your requested transaction. Access or eligibility for certain data processing activities depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat — 24/7

Our live chat channel is open around the clock. Send a data access or deletion request directly through the chat widget in your account dashboard and our privacy team will respond within two hours.

Email Support

Write to our dedicated privacy address listed in your account settings. We acknowledge all privacy-related email submissions within one business day and resolve most data requests within 7 calendar days.

In-App Account Centre

Navigate to Settings › Privacy in your merdekawin rtp account on desktop or mobile. From there you can download your stored data, update consent preferences and submit formal data correction requests without contacting support.

DATA HANDLING PRACTICES

Six Ways We Manage Your Privacy at merdekawin rtp

Our privacy practices are built around transparency and your control over personal information.

End-to-End Encryption

All data transmitted between your device and our servers — including DANA deposit confirmations and QRIS payment references — is…

Cookie Controls

We use session cookies for login continuity and analytics cookies to measure page performance.

Account Security Layers

Two-factor authentication is available on your account and we recommend enabling it via the Security tab.

Data Retention Schedule

Transaction records linked to OVO or GoPay withdrawals are retained for the period required under applicable financial regulations, after which…

Third-Party Processor Limits

We share your payment identifiers with processing partners solely to execute and verify your requested DANA, OVO, GoPay or QRIS…

Your Right to Correct or Delete

You may request a correction to any inaccurate profile field or ask for full account data deletion through the Account…

Your Questions About This Privacy Policy Answered

Below are the questions our account holders ask most often about data privacy on merdekawin rtp. Each answer reflects actual steps you can take in your account today — from checking what data we hold to requesting its removal — so you are never left guessing about your rights.

We collect your name, email, phone number and the payment identifiers you use — such as your DANA or OVO linked number — to verify your identity and process transactions. Device type and IP address are also logged for security monitoring purposes.

We share data only with payment processors — DANA, OVO, GoPay, QRIS — strictly to complete your transaction. We do not sell or rent your information to advertisers, marketing firms or any other external parties under any circumstances.

Financial transaction records are kept for the period required by applicable regulations, which depends on local law. Once that period ends, records are permanently deleted. General account profile data is removed within 30 days of verified account closure.

Yes. Go to Settings › Privacy in your account dashboard and select 'Download My Data'. We prepare a full export of your profile, session logs and transaction references within 48 hours and deliver it securely to your registered email address.

Submit a deletion request through the Account Centre or contact our privacy team via live chat, available 24/7. After we verify your identity, we confirm deletion in writing within 7 calendar days and permanently remove your records from active servers.

We use session cookies to keep you logged in and analytics cookies to monitor page performance. You can adjust or withdraw cookie consent at any time from the Preferences panel — this does not affect your account balance, history or pending withdrawals.

Contact our live chat team immediately — we are available 24 hours a day. Our security team will freeze suspicious session activity, review login logs and, if a breach is confirmed, notify you with a written incident report within 24 hours.

How We Protect Your Personal Data

How to Reach Us About Your Data

Live Chat — 24/7

Email Support

In-App Account Centre

Six Ways We Manage Your Privacy at merdekawin rtp

End-to-End Encryption

Cookie Controls

Account Security Layers

Data Retention Schedule

Third-Party Processor Limits

Your Right to Correct or Delete

Your Questions About This Privacy Policy Answered

01 What personal data does merdekawin rtp collect when I open an account?

02 Does merdekawin rtp share my data with third parties?

03 How long does merdekawin rtp keep my transaction records?

04 Can I access a copy of all the data merdekawin rtp holds about me?

05 How do I request that merdekawin rtp delete my personal data?

06 Does merdekawin rtp use cookies, and can I turn them off?

07 What should I do if I think my account data has been accessed without my permission?

Related Pages