Reference

What You Agree To When You Join Us

These Terms & Conditions set out the rules that govern your account on merdekawin rtp — covering how you open an account, how deposits via DANA, OVO, GoPay…

Account RulesDANA, OVO, GoPay & QRISWithdrawal ConditionsAccount SecurityDispute Process

Explore the Lobby Read FAQ

Who These Terms Apply To and How

merdekawin rtp Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms apply to every account holder who accesses merdekawin rtp where local law permits. Eligibility to open an account depends on local law in your region; we do not override or circumvent jurisdictional restrictions. When you complete a deposit — whether through DANA, OVO, GoPay

1
or QRIS — you confirm that you have read and accepted these Terms in full. We reserve the right to update these Terms at any time, and we will post notice of material changes on this page. Your continued use of your account after a posted
2
change constitutes acceptance. If you disagree with any clause, the appropriate action is to close your account and contact our support team for any outstanding balance resolution.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About These Terms

If any clause in these Terms is unclear or you need to raise a dispute about your account — including a transaction made via DANA or GoPay — our support team is available around the clock. You can reach us through the channels below, and we aim to send an initial response within two hours of receiving your message. Our agents in Semarang and across Indonesia handle account and policy queries in both Indonesian and English.

Team online

Live Chat

Open the chat widget from any page on the site. Available 24 hours a day, seven days a week. Ideal for urgent account or transaction queries that need a fast written response.

Email Support

Send detailed policy questions or formal dispute notices to our support address. We respond within two business hours and keep a full written record for your reference.

For quick account-level questions, our WhatsApp line is staffed from 08:00 to midnight WIB daily. Share your account ID so we can pull your transaction history immediately.

HOW WE HANDLE YOUR DATA

Account Security, Data Retention and Your Rights

merdekawin rtp handles your personal and financial data under a strict internal policy.

Data We Collect

We collect your registration details, device identifiers and transaction records from DANA, OVO, GoPay and QRIS.

Cookie Policy

Our site uses session cookies to keep you logged in and analytics cookies to measure page performance.

Account Security

Every account login is protected by encrypted session tokens.

Data Retention Period

We retain account records — including deposit and withdrawal history — for a minimum of five years to comply with…

Requesting Data Changes

You may request a correction or deletion of personal data by contacting us via email with your account ID.

Dispute Escalation Path

If a support agent cannot resolve your complaint, you may escalate it formally in writing to our compliance desk.

What Our Account Holders Ask About These Terms

The questions below cover what you actually need to know about how these Terms work in practice — from account closure rights to how we handle a disputed OVO or QRIS transaction. Each answer reflects real policy, not generic copy.

We will always post a notice on this page before a material change takes effect. For minor clarifications, we update the text without a separate announcement. Checking this page periodically keeps you current on any modifications to the rules.

You have the right to close your account at any time. Contact our support team via Live Chat or email, and we will process any outstanding balance to your verified DANA, OVO or GoPay wallet before the account is closed.

A failed deposit is covered under our transaction dispute clause. Open a Live Chat or email within 48 hours of the failed transaction, share the reference number, and our team will trace the payment and credit or return the amount within one business day.

Access to specific features depends on local law in your region. We do not offer services where local law prohibits it. You confirm your eligibility when you complete registration and accept these Terms at that step.

We retain your transaction and identity records for a minimum of five years after account closure, as detailed in the data retention clause. You may request a summary of stored data by emailing our support desk with your account ID.

Yes. Submit a deletion request by email with your account ID attached. We review the request within three working days, remove data that does not need to be held for financial record-keeping, and confirm the outcome to you in writing.

Start by contacting Live Chat or email support. If the initial agent cannot resolve it, ask to escalate to the compliance desk in writing. We acknowledge formal escalations within 24 hours and deliver a written resolution within five working days.

What You Agree To When You Join Us

How to Contact Us About These Terms

Live Chat

Email Support

WhatsApp

Account Security, Data Retention and Your Rights

Data We Collect

Cookie Policy

Account Security

Data Retention Period

Requesting Data Changes

Dispute Escalation Path

What Our Account Holders Ask About These Terms

01 Can merdekawin rtp change these Terms without telling me?

02 What happens to my account if the Terms change and I disagree?

03 How do these Terms cover a failed QRIS or GoPay deposit?

04 Does eligibility to use the platform depend on where I live in Indonesia?

05 How long does merdekawin rtp keep my personal data after I close my account?

06 Can I request that my personal data be deleted?

07 What is the process if I want to formally dispute a decision made under these Terms?

Related Pages